Privacy Policy

Victor Michael Ltd. is a well-established Estate Agents with four branches, our teams have a wealth of experience in our industry. Here at Victor Michael Estate Agents, your personal information is very important to us, so we treat it with respect and protect it.

What personal information we collect and store.

All of our team members are trained in how to acquire and look after your information, also to give you the opportunity to control your preferences as to what information you would like us to provide to you. Your data is recorded when you contact us enquiring about our services either in person in one of our branches, by telephone or email or through one of the property portals. The security of your personal information is very important and Victor Michael is committed to protecting the information that we collect. Victor Michael Ltd. has a legal responsibility to obtain and keep proof of client’s Name, Photo ID, Address and contact details.

What we will use your information for.

We ensure that your data is stored securely on our protected systems and is used only by us to provide you with the full all-round property related services. We may use your name, address, email address and postal address to send you marketing communications, if you have chosen to receive these. These may include information about properties for rent or for sale, newsletters relating to the current property market, promotions or offers. Our legal basis for this use is consent.

Who will it be shared with.

During the course of our providing a requested service to you, your data may be stored or shared with any or all of the following partners.

Every Client

• Agent Pro – our client management system
• Iceberg – lead monitoring service
• Campaign Monitor – E-marketing

Lettings

• Gemini – property management system
• Homelet – a reference and insurance company
• Contractors- a panel of registered trusted trades people
• Inventory Company
• Council Tax office
• Notify Utility Company (One Utility Bill.)

Sales

• Solicitors – to produce memorandums of sale
• Financial Services – if requested to achieve the best mortgage offer
• Insurance company – if requested to provide you with competitive quotes for all types of insurance policies
• Removal Companies – if requested
• Renovation Companies – if requested
• Cleaning Companies – if requested

Your personal details will be retained by Victor Michael Ltd. for the statutory six years and then will be securely destroyed.

Should you require a copy of your personal information that we hold, please email us on [email protected] with the subject of Personal Data Access Request.